Refund Policy

1. Overview

At Strong 8K IPTV UK, we strive to provide the best IPTV streaming experience. We understand that circumstances may arise where you need to request a refund. This Refund Policy outlines the conditions under which refunds may be granted.

By purchasing our services, you agree to the terms of this Refund Policy. Please read it carefully before making a purchase.

2. Eligibility for Refunds

2.1 Refund Conditions

We offer refunds under the following conditions:

• Service Non-Delivery: If we fail to activate your subscription within 24 hours of payment confirmation
• Technical Issues: If our service is completely non-functional due to problems on our end, and our technical support cannot resolve the issue within 48 hours
• Wrong Purchase: If you accidentally purchased the wrong subscription plan and contact us within 2 hours
• Duplicate Payment: If you were charged multiple times for the same subscription

2.2 Time Limitations

Refund requests must be submitted within:

• 24 hours from the time of purchase for monthly subscriptions
• 48 hours from the time of purchase for quarterly, semi-annual, or annual subscriptions

3. Non-Refundable Situations

Refunds will NOT be issued under the following circumstances:

• Change of Mind: If you simply changed your mind after purchase
• Device Issues: Problems related to your device, internet connection, or incompatible equipment
• User Error: Incorrect setup or configuration by the user
• Partial Usage: If you have already used the service extensively
• Third-Party Apps: Issues with IPTV player applications (we recommend compatible apps but don't develop them)
• Channel Availability: Dissatisfaction with specific channels or content (channel lineup may change)
• Geographic Restrictions: Some content may be unavailable in certain regions due to licensing
• Violation of Terms: If your account was terminated due to violation of our Terms of Service
• Expired Subscriptions: No refunds for subscriptions that have already expired

4. Refund Process

4.1 How to Request a Refund

To request a refund, please contact us through one of the following methods:

• Email: support@8kstrong.co.uk with subject line "Refund Request - [Your Order ID]"
• WhatsApp: +32 467 61 70 80
• Telegram: @fr9mj

4.2 Required Information

Please include the following information in your refund request:

• Your full name and email address used for purchase
• Order ID or transaction reference number
• Date of purchase
• Reason for refund request
• Description of the issue (if applicable)
• Any supporting screenshots or documentation

4.3 Processing Time

Once we receive your refund request:

• We will acknowledge receipt within 24 hours
• We will review your request within 3-5 business days
• If approved, refunds will be processed within 5-10 business days
• The time for funds to appear in your account depends on your payment provider

5. Partial Refunds

In certain circumstances, we may offer partial refunds:

• If you experienced service issues for a significant portion of your subscription period
• If you upgrade or downgrade your subscription plan mid-cycle
• If technical issues affected specific features but not the entire service

Partial refund amounts will be calculated based on the unused portion of your subscription and the severity of the issues experienced.

6. Refund Methods

Refunds will be issued using the original payment method whenever possible:

• Credit/Debit Cards: Refunded to the same card used for purchase
• PayPal: Refunded to your PayPal account
• Bank Transfer: Refunded to the originating bank account
• Cryptocurrency: Refunded in equivalent GBP value at current exchange rates

If the original payment method is no longer available, we will work with you to arrange an alternative refund method.

7. Subscription Cancellations

7.1 Cancellation Policy

You may cancel your subscription at any time:

• Cancellations take effect at the end of your current billing period
• You will continue to have access until the subscription expires
• No partial refunds for unused time within the current billing period
• To cancel, contact us via WhatsApp, Telegram, or email

7.2 Auto-Renewal

Subscriptions do not automatically renew unless explicitly stated. If auto-renewal is available and enabled, you can disable it at any time before the renewal date.

8. Trial Periods and Promotions

8.1 Free Trials

If we offer a free trial period:

• No payment is required during the trial
• No refunds apply as no payment was made
• You may cancel at any time during the trial

8.2 Promotional Pricing

For subscriptions purchased at promotional prices:

• Refund eligibility follows the same criteria as regular subscriptions
• Refunds will be for the amount actually paid, not the regular price

9. Dispute Resolution

If you are not satisfied with our refund decision:

• You may request a review by a senior support manager
• Provide any additional information that may support your case
• We aim to resolve all disputes fairly and promptly
• If we cannot reach a resolution, you may seek mediation through appropriate channels

10. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions about this Refund Policy or need to request a refund, please contact us: